Group Information Package

What to Communicate to?

Parents

There is an element of risk involved and although supervision is provided, their child will not be supervised at all times.  Neither you, the school or Rabbit Hill is guaranteeing an injury-free activity. 

WHAT TO BRING ON YOUR VISIT

Students 

Let students know about on hill safety including Alpine Responsibility Code and proper lift usage.  Reckless behavior both ON and OFF the hill will not be tolerated.  

Alpine Responsibility Code

Rabbit Hill Snow Resort

Let us know if there are changes in attendance, arrival time, etc.  We understand events happen, so please let us know 24 hours in advance if needing to change or cancel your trip. You can contact Cheryl at [email protected] or by calling us at 780-955-2440 ext 24.

What to Bring?

• Warm Clothing: snow pants, warm coat, waterproof mitts, buff or mask. NO long scarves. 

What to Wear

• Lunch or lunch money. View our menu here (2025/2026 Menu TBA)
• Medicines, if required.
• Students, teachers, and volunteers are welcome to bring their own gear. (Helmets must be for snow sports. No bike or hockey helmets, please)

We cannot accommodate large bags, please limit the size of bags.  Students are not encouraged to ‘hangout’ inside, so they do not need games, books, or electronic devices. NO school textbooks please.

What can Teachers and Volunteers do?

Please remember our staff are here to help and are trying to support you as best they can. 

Arrival

• STAY ON THE BUS! Our staff will meet you at the bus and provide some information about your day and provide instructions on getting off the bus and into the lodge. 
• Teachers and Volunteers can help hand out lift tickets and help students line up at their designated number on the fence.
• After getting off the bus, please send your adult helpers directly to the rental shop. If they are arriving separately you can direct them to meet in the Rental Shop where our staff will provide some instructions to help get your students out on the snow faster.

Inside

• Help putting bags in their designated shelf space.
• Limit the time students spent inside the lodge to 20 minutes. 
• One Supervisor should stay near the lodge to assist and monitor students, and to help keep your areas clean.

Outside

• Teachers and Parent volunteers are encouraged to ride with the students and help them adhere to the Alpine Responsibility Code.
• Know and understand lift ticket symbols. Monitor lift passes and make sure students are not riding outside their designated area. 
• Please stay out of the teaching zone while students are receiving their lessons. Go ride and take the time to enjoy the hill while students are in their lessons. If you don’t ski or snowboard, the deck is a great place to watch the students.

Departure

• Help students return equipment and retrieve their belongings from the lodge. Please help your students clean your areas before leaving.
• When grouping students to leave please gather outside on the deck. 

Rental Shop

1. Once your students are fully dressed and have their belongings on their designated shelf in the lodge, students will be given a rental card with their name, measurement information, and pre-assigned lesson level on it (this information must be provided to our group coordinator in advance of your visit) from our staff or one of the teachers/volunteers before heading next door to the rental shop.
2. Please make sure students do not have a hairstyle that will affect the fit of the helmet (ie. A bun, ponytail, headband, barrettes, etc.)
3. Only helmets approved for Skiing/Snowboarding will be allowed. No bike or hockey helmets, please.
4. Once entering the Rental Shop students will stop at the ‘stop sign’, please wait there until instructed to head into the boot area to prevent unnecessary congestion.
5. Rabbit Hill Staff will then give the student rental boots. The student will continue to the boot benches. Supervisor and volunteer help will be essential in this area.
6. After the boots have been buckled/laced correctly, the student will place their shoes/toques on the designated shelves.
7. They will then proceed to receive a helmet and their ski or snowboard equipment. One of our rental technicians will write their pre-assigned lesson level on their ticket.
8. The student can proceed outside to their lessons.
9. Highly recommended that there be a volunteer at the exit door writing down ski/snowboard numbers on the lift tickets. This will help students find their gear later on in the day.

Alpine Responsibility Code

The Alpine Responsibility Code is a list of common rules and guidelines for participating in Skiing and Snowboarding. Make sure your participants "know the code" it is a great tool to help promote on the snow safety!

Snow School – Lesson Time

1. Students who receive rental equipment will carry their equipment over to the fenced-off lesson area, where staff will help guide them to their lesson. 
2. Students who have their own equipment ll go directly to the lesson area and our staff will write there pre-assigned lesson level on their ticket and guide them to the sign for their pre-assigned level.
3. Snow School will begin lessons at 10:00 am, lessons will start when an instructor is available and a group of 10 are formed.
4. Lesson length  will vary depending on ability level. Levels 4-5 will receive an assessment with 1- 2 runs rather than a full-length lesson unless otherwise requested by the school ahead of time.
5. After the lesson, students will be informed which runs and lifts they can use that day. The symbols on their lift ticket will be marked accordingly, please familiarize yourself with these.
6. Students will need an RFID card to access the chairlift and T-Bar and if the instructor feels they are safe to ride those runs, the instructor will issue them an RFID Card.
7. Adaptive Lessons –  Please contact Cheryl in Group Services for more information on these lessons.

Lift Tickets

In an effort to better assist in managing the safety of your school/group, Rabbit Hill is introducing a new School/Group lift ticket.

How to Read

• There are 2 Pictograms, 4 Run level designations symbols, “W” (Warning), and a “Lesson Time” space for higher level lessons call back time designation, on the bottom of the ticket.
• 2 Pictograms: T-Bar, and Chair Lift. Carpet Lifts and Rope Tow are considered the default area that everyone can use.
• 4 Run Level symbols: Green Circle, Blue Square, Black Diamond, Park “Pill”. Run designations match area maps and run signs located throughout area.
• Areas that the group member is allowed to be on will have single punch through the symbol. Snow School will punch these tickets after the group member’s lesson.
• Tickets that have no punches at all on them will indicate they have not had their lesson yet and will be restricted to Carpet lifts, Rope Tow and Green runs at bottom of the hill.
• Once students have been assessed and it is determined it is safe for them to proceed up the chairlift or t-bars, they will be issued and RFID card. Without this card they will not be able to go up those lifts.
  • Students who have permission not to have a lesson will be given the RFID card from the main supervisor of the school or group. The group supervisor will be required to sign a form stating that they are the ones allowing group members not to take a lesson.  
• Park “Pill” will be punched by the Park Patrol only. Group members will be required to go through an assessment before they get this punch. Assessments are provided every hour, on the hour, starting at 10 am.

Enforcement

RFID cards will be issued to those students that have demonstrated they are capable of riding the chairlift, t-bar, and the runs that come from the top of the hill. Without the RFID card, students will not have access to these lifts.

Signage Posted Locations

Signs with explanation of the ticket will be strategically placed so that any group member that comes to the hill will have had a reasonable chance to read/become aware of the ticket process.

Staying Late

Group members that are staying after the groups designated departure time will require the following:

• Schools/Groups will release group members under the age of 18 to parent/guardians only. School/Group are responsible to enforce the release of group members.
• Will be issued a non-group ticket at Customer Service. Group member and Parent/Legal Guardian will sign Complimentary Ticket sheet
• Rabbit Hill will confirm that it is the parent/guardian during signing process.
• Customer Service will retain the original group ticket.

Season Pass Holders with Groups

Season Pass holders attending the hill with a group are technically still under the group’s supervision. As such, the following procedures will be followed.

• Season Pass holders with groups will be issued a group ticket at the bus. This ensures that the pass holder follows all the same procedures for the group, including but not limited to, lift access, run access, and park policy. Customer Service will account for these with the group supervisor during invoice confirmation.

Using the Lifts

• Obey all posted instructions.
• Students will not be able to use a lift unless an instructor has indicated on their lift ticket.
• Only students issued an RFID card will have access to the Chairlift and T-Bar
• Do Not cut lift lines.

More Lift Safety Information

Terrain Park

A Terrain Park is an area with man-made and natural terrain including boxes, rails, jumps, and obstacles for EXPERIENCED skiers and boarders.  In the best interest of our guests, we have identified this area as EXPERT TERRAIN ONLY.  To give school groups additional control, we have made it off limits to all school groups without consent of the head group supervisor.  It is our recommendation that permission only be given to advanced skiers and boarders.  Please select your Park Policy.

Park Policy

At Rabbit Hill, we have 3 Terrain Parks and a Cross Track that vary in difficulty, and we will work with you to determine the best access options for the safety your group.

Park Policy Options:

• No Park:  your group does not give students access in any of the terrain parks. 
• We (Rabbit Hill) Assess:  You require student skills to be assessed by Rabbit Hill Park staff before being allowed in the Route 27 or Grom (River Run) Park and the Cross Track. This not part of the student’s Snow School Lesson.
  • Rabbit Hill Park staff run park assessments every hour, on the hour starting at 11am at the entrance to the main park.
  • Once students have been assessed by Rabbit Hill staff, they will receive a unique mark on their lift ticket signifying they have been allowed access to the Grom (River Run) and Route 27 Parks.

NOTES

• Helmets are mandatory in the Terrain Park.
• Championship Park is off limits to all schools. NO EXCEPTIONS.
• Meeting Place for Park Assessments will be at the Terrain Park. Either at the Temp Park on Bunny Hill or top of Route 27, whichever is available at the time of your visit.
• A new Park Assessment is required for each visit.

If you are allowing access to the Terrain Parks, we recommend one of the accompanying supervisors be in the area. We patrol the Park on a regular basis but, as is the case with the rest of the Ski Area, direct supervision of your students after their lesson is the accompanying supervisor’s responsibility.