Arriving at Rabbit Hill Snow Resort

Parking

Please park in the parking lot that will be on the right hand side as you drive up to the resort. If you have lots of equipment to unload you can pull up close to the lodge where you can unload your gear before parking in the parking lot. *Do NOT leave equipment unattended, make sure to lock it up or have someone stay with it*

Have your own Equipment?

If you have skis or snowboards with you we ask that you lock them on the racks located outside the lodge, or leave them with a friend before coming inside the day lodge.

Purchasing Lift Tickets and Renting Equipment

To pick up tickets purchased online, or purchase a lift ticket you can go to either the ticket windows located outside near the unloading area, or inside the front doors to Customer Service. You can pay for both your lift ticket and rentals at customer service. All of our lift ticket rates can be found here. If you have any questions about the lift tickets feel free to email us at customerservice@rabbithill.com or call us at 780-955-2440.

Lockers

We do have a limited number of lockers available. The lockers only accept exact change ($5 or $10 bills) or debit/credit cards. You can purchase a locker for either a full or half day and you can go in and out of the locker as many times as you would like. We do also have lots of shelf space for storage, please leave all valuables at home or put them in a locker. Rabbit Hill Snow Resort is not responsible for any lost or stolen items.

Lesson Check-In

Please arrive at least one hour before your lesson start time. Come into the main lodge to check in for your group, private or discover lessons.

If you pre-registered for a lesson (recommended), customer service will give you your lift ticket, rental voucher (if you paid for rental equipment) and give you instructions on where to meet your instructor. On busy weekends we often have a Pre-Paid lesson pick up table. If you have registered for lessons in advance please go to this table to pick up your lesson package. If there is no table please go to the customer service counter.

If you have not pre-registered for your lesson go to the customer service counter at least 1 hour before the lesson start time. Lessons are booked on a first-come first-served basis and can fill up quickly. To make sure that you are able to get a lesson on the day of your visit, we highly recommend booking in advance. You can learn more about our lessons here.

Renting Equipment

Rabbit Hill Snow Resort rents skis, snowboards, boots, helmets and poles. You will require PHOTO ID to rent equipment. If you are renting for a youth who may not have ID, please stay with them until the rental form is filled out. Once the form is filled out the cashier will give you instructions on where to go next.

Our boots are divided into ski (hard plastic) and snowboard (softer with laces). All of our boots are unisex in size. If you typically wear women’s sized shoes select a boot that is one to two sizes smaller then your regular shoes. If you typically wear men’s sized shoes, select a boot that is the same size as your regular shoes. Ski and snowboards boots should be snug or tight fitting, but should not hurt your feet. Our staff are available to help you find the correct size of boot for you to enjoy your day.

Next you will go under the #3 sign at the far end of the rental shop where you will be properly fitted for a helmet, and skis or snowboard.

Now you are ready to head out onto the snow!

Which lift should I start with?

If you are new to the sport of skiing or snowboarding and are not taking a lesson we recommend starting on the Magic Carpet Lift (located just outside the Rental Shop exit). The Magic Carpets are one of the easiest lifts to get started on, and will take you terrain best suited to learning the basics of stopping and turning.

Once you have mastered the Magic Carpets, you can head over to the Rope Tow (located closest to the parking lot).

We have 2 T-Bars and 1 Chairlift that will take you to the top of the hill and give you access to a variety of runs and our terrain parks. ( River Run is a guest favorite!)

If you have questions about how to ride any of the lifts at Rabbit Hill please ask any of our lift attendants. 

Ski runs are classified using a color system:

Easier Terrain
Intermediate Terrain
Advanced Terrain
Expert Terrain

*Please keep in mind that runs are rated relative to other runs at the resort. A run color classification may not be the same at Rabbit Hill as a similar run at another resort*

Click here to see a detailed trail map.

Safety

If you have any questions about the terrain or a general safety concern you can talk to any of our Patrol Staff. They wear red jackets marked with a white cross and can often be seen out on the hill. To report an injury or to ask a question please ask any staff member or customer service and they can call for the patrol to meet you

All guests are asked to follow the Alpine Responsibility Code. This code is used across western Canada to promote safe practices while skiing or snowboarding.

Food & Beverage

Rabbit Hill has a full service food and beverage area. We offer a variety of hot and cold food and drink options. On average you can get a combo (eg. Hamburger, Fries and a drink) for about $10-$12. We also offer housemade sandwiches, salads and a variety of baked goods.

Our day lodge does have microwaves available if you would like to pack a lunch or some snacks.

*Please note that we do have a few gluten free/vegetarian options however we do handle other products and there is potential for cross contact.*

Never Skied or Snowboarded Before?

Beginners are a focus at Rabbit Hill Snow Resort and we want help to make your first experience on skis or a snowboard a success! Here are a few tips before heading out for the first time:

  1. Dress for the Weather - The weather in Alberta can change quickly and if you have the right clothing on it will make a world of difference. See our What To Wear tab for more information on proper layering.

  2. Take a Lesson - The best way to learn the basics of skiing and snowboarding is to take a lesson! We offer affordable Discover Ski or Snowboard Lessons for all ages every weekend. Our Snow School Instructors are professionally trained to help you learn the basics in a safe and controlled environment. Once you have taken a Discover Lesson, we offer Group Lessons to help you progress your skills to the next level. (Even our instructors still take lessons or "sessions" to grow their skiing and teaching skills; you are never too old, or too skilled to learn something new!)
    • Show up early for your lessons - we recommend an hour before your lesson starts. That way you will not be rushed trying to get dressed and pick up any rental equipment.

  3. Take it Slow - The majority of people will not be on the chairlift on their first day. Rabbit Hill offers 2 beginner areas that will help you progress your skills before heading up the chairlift. If you do not take a lesson we recommend starting on the Magic Carpet Lift (located just outside the Rental Shop exit). The Magic Carpets are one of the easiest lifts to get started on, and will take you terrain best suited to learning the basics of stopping and turning. Once you have mastered the Magic Carpets, you can head over to the Rope Tow (located closest to the parking lot). If you have questions about how to ride any of the lifts at Rabbit Hill please ask any of our lift attendants.  Only try new terrain when YOU are comfortable to add more of a challenge.

  4. Take Breaks -  It is important to take breaks when you need them, and make sure you have some snacks and some water. Learning a new sport can be tiring, and you will have more fun if you take breaks when you need them.

  5. Have Fun! - That is the whole point of skiing and snowboarding. Learning a new sport can be challenging but give it a little bit of time and practice and you will have a fun sport for life.Bring a friend or family member to learn with you - skiing and snowboarding are great social sports!

Got a Question?

Give us a shout, we’d be happy to help!

Contact Uscustomerservice@rabbithill.com