Based on questions we often get from our guests, we have created some Frequently Asked Questions to help you know what to expect when visiting Rabbit Hill.
Day Lodge Use
Updated September 14, 2023
What is available in the Day Lodge?
The Day Lodge is where you will find Customer Service, our Snow School Desk and Cafeteria. We have tables available both inside and outside on the deck of our day lodge for you to enjoy a bite to eat. A limited number of microwaves are also available.
Is there anywhere for me to store my bags?
Cubbies and lockers will be available inside the Day Lodge. Our lockers allow you to go in and out as many times as you like, and require a debit or credit card to pay for the rental. (no personal locks or cash accepted) Please note, Rabbit Hill does not recommend leaving valuables unattended inside vehicles. Rabbit Hill is not responsible for any guest belongings stolen from a guests vehicle.
Is there an ATM available?
We do not have an ATM available at Rabbit Hill. If you do not wish to send cash with someone, Gift Cards are available starting at $25 that can be used for Tickets, Lessons, Rentals and Food & Beverage.
What is Available in Food & Beverage?
We offer a full service cafeteria in the Day Lodge. From warm food to cold beverages we offer a variety of options to keep you fueled for your day on the hill.
Please be aware that some cross-contamination of allergens may occur as we prepare the majority of our food in-house. If you have any questions, please ask our staff or contact our Food and Beverage department at 780-955-2440 ext 27.
** Menu subject to change at anytime**
Updated September 1, 2023
When will I get my Season Pass?
If you have not already received your RFID season pass card in the mail, you will need to pick it up at Customer Service. If you are picking it up on your first day of riding, please be prepared for a wait at Customer Service. In the early part of the season there are a lot of pass holders picking up their passes at the same time.
I purchased my season pass in September, how do I get my Friends Ski Free tickets?
Your Friends Ski Free tickets are attached to your profile in our system. In order to redeem your free tickets, you will need to accompany your guest to Customer Service where we can look up your profile. Friends Ski Free tickets CANNOT be redeemed online through our webstore.
I have season rentals, do I need to book a date and time to come down?
Currently, we are not requiring season renters to reserve a date and time. We will have a dedicated line for season renters to short cut you through our front end process. If future restrictions are placed on our rental operations, then we may have to implement a reservation system again.
Do I have to book a date and time if I have a season pass?
Season pass holders are not required to book their date and time and come can anytime we are open. Once you have your Season Pass card you can proceed directly to the lifts once you arrive.
What if I forget my Season Pass Card?
You will need to have your RFID card with you to access the lifts. If you forgot your card at home, please go to Customer Service with ID and they can issue you a new card. The card is included in your original purchase, but a replacement will be charged a $5 fee. Once we have issued you a new RFID card, the original will be deactivated.
What happens if my card is lost or stolen?
Please go to Customer Service with ID and they can issue you a new card. The card price is included in your original purchase, but a replacement will be charged a $5 fee. The original card will be deactivated once you are issued a new card.
Lift Tickets and Bookings
Updated June 22, 2023
Do I have to purchase lift tickets online or can I just show up and purchase the day of?
You aren’t required to, but we highly recommend it as you will save on every lift ticket purchase. Plus, when you purchase your lift ticket online, you can go straight to one of our Pick Up Boxes to print your RFID card. Once you have your RFID card, you just need to reload your card online, and you can go directly to the lifts. You save time and money!!
If I purchase a lift ticket online, will I have to choose a date as well?
You will be required to pick a date when you purchase your lift ticket online. If you need to change your date, please contact us at [email protected].
To redeem your online lift ticket, just bring your barcoded receipt to one of our pick up boxes (one located inside the doors of the main lodge, one located on the deck near the ticket windows), ticket windows or Customer Service staff to receive your RFID Lift ticket. Online lift tickets can also be redeemed in our Rental Shop. Any lift ticket purchased online must be used in the same season it was purchased. There are no refunds for unused lift tickets.
How far in advance can I purchase a lift ticket?
Lift tickets can be purchased online at anytime, and you will also save money when purchasing online. You will have to choose the date you wish to go riding but you can change your date, as long as the date is not past. Email us at [email protected] if you require a date change.
How do I cancel or get a refund for my online ticket purchase?
Since lift tickets purchased online can be used for any day of the season, there are no refunds available. Lift tickets purchased online during the season must be used by the closing date of that current season. Lift tickets cannot be transferred to future seasons. For details on our full Refund Policy, please click here.
Can I get a walking ticket to accompany my child in the beginner area?
Anyone who wishes to be on the snow requires a ticket. Walking tickets can be purchased at Customer Service for $5 for anyone who wishes to accompany someone in our beginner areas. Walking tickets are only for those walking and not in ski/snowboard gear. Walking tickets will not scan valid at our chairlift or T-bars.
Rabbit Hill reserves the right to withhold selling walking tickets if our beginner areas are too busy or during our scheduled lesson times.
How do I redeem a Voucher or Guest Day Pass?
All vouchers, donations, and guest day passes must be redeemed in person at Customer Service. At this time we are unable to redeem them online.
IMPORTANT - If you have already been issued a Rabbit hill RFID Card, please bring it with you to reload. If your RFID card has been lost or forgotten, there is a $5 replacement fee to issue a new card.
Updated September 2023
How do I purchase a ticket with my Embrace Card?
NEW! We now offer 2 types of Embrace Cards, the Classic and the Direct to Lift.
Direct to Lift Embrace Cards you do not need to stop in at Customer Service. You will have your Credit Card information on file and you will be charged your discounted rate once you have your card scanned for the first run of the day. Direct to Lift Embrace Card ticket pricing will be based on our online pricing - which means more savings for you! A photo ID must be presented to Customer Service in order to receive your Embrace Card discount because Embrace Cards are not transferable.
Classic Embrace cards must be redeemed in person with Customer Service and ticket prices will be based on our ticket window pricing. A photo ID must be presented to Customer Service in order to receive your Embrace Card discount because Embrace Cards are not transferable.
Sunshine Super Card/Marmot Escape Card
Updated October 15, 2021
How do I receive my discount for my Sunshine Super Card/Marmot Escape Card
Your registered Sunshine Super Card or Marmot Escape Card must be presented to Customer Service in order to receive your 30% discount. The 30% discount is on Full Day all area lift tickets only.
A Sunshine Super Card Bonus day can only be redeemed Monday - Friday and is not valid on the weekends. The Bonus Day must be redeemed before any discounted day can be used.
Grade 4/5 Pass
I have a Grade 4/5 Snow Pass from the Canadian Ski Council, how do I use my 2 free days?
A certain amount of tickets per day have been assigned to the Grade 4/5 program this season. You will need to login to your account through the Snow Pass website and then book your visit to Rabbit Hill. You will need to show your Grade 4/5 pass at the outside ticket windows when you arrive to get your lift ticket. Blackout dates do apply from December 23, 2023 - January 5, 2024 and February 19, 2024.