Season Pass and Season Rental Refund Policy
Updated: July 2023
Season pass and season rental refund requests before opening day are fully refundable and are not subject to the 5% refund fee.
After opening day, refund requests will be subject to a 5% refund fee and will be based on usage and the date Customer Service received the official refund request.
Once the season has commenced, refunds on season passes and season rentals will only be considered for the following reasons:
Serious Injury and Major Medical Conditions
- A Dr’s note must accompany the official refund request stating the date of the injury or major medical condition.
- The injury or major medical condition must prevent skiing or snowboarding for a minimum of 21 days.
- A letter from the employer stating the date and length of the relocation must accompany the official refund request.
- The relocation must be a minimum of 150km away from Rabbit Hill to be considered.
Refund requests must be made by email or in-person to Customer Service, with accompanying documentation, before the request is official. Telephone Conversations with Customer Service staff are not considered official refund requests.
Refund requests will be subject to a 5% refund fee and will be based on usage and the date the official refund request was received by Customer Service.
Prorated Refund Scale:
|Pass Usage||0-3 Uses||4-7 Uses||8+ Uses|
|Prior to Opening Day||100%||N/A||N/A|
|Opening Day to December 15||75% (less refund fee)||60% (less refund fee)||No Refund|
|December 16 to January 15||60% (less refund fee)||50% (less refund fee)||No Refund|
|January 16 to February 28||35% (less refund fee)||25% (less refund fee)||No Refund|
|March 1 and beyond||No Refund||No Refund||No Refund|
Lift Tickets & Rentals
Lift tickets and rentals are non-refundable and non-transferable. Resort credits will be issued when snow and weather conditions do not meet our guest’s expectations within 60 minutes of purchase. If the chairlift is shut down due to weather or mechanical issues for more than 30 minutes, a resort credit will be issued. Any lift ticket and rental purchased must be used in the season it was purchased in. There are no refunds on unused lift tickets and rentals. If Rabbit Hill closes for any period of time during the season, due to circumstances beyond our control, any lift tickets and rentals booked for those dates will be re-booked for another date during the same season.
No refunds will be issued on resort credits.
Group Lessons and Private Lessons
All lesson refunds are subject to a 5% refund fee. Group Lessons and Private Lessons are refundable only if cancelled at least 7 days prior to the lesson start date. Lessons can be transferred to another date within the same season at no charge up to 3 days prior to the lesson start date.
No refund or credit will be issued to participants who choose to not show up or miss lessons for any reason. Lessons are held in all weather conditions. Lessons will be re-booked for another date if cancelled by Rabbit Hill due to a hill closure because of severe and unsafe weather conditions.
Lesson Bundles are non-refundable. All lessons purchased in a bundle must be used by closing day in the season they were purchased.
Summer Tubing Tickets
There are no cash refunds for missed start times. There will be no refunds or credits issued for unused rides and all rides must be used in the same visit they were purchased for. Credits will be issued for any unused rides due to Rabbit Hill closing for inclement weather or unsafe riding conditions, per Rabbit Hill staff assessment. Refunds or credits will be issued for any start times that do not occur due to Rabbit Hill closing for inclement weather, unsafe riding conditions, or circumstances beyond Rabbit Hill’s control.
Winter Tubing Tickets
If you have purchased Tubing tickets in advance and can no longer make it, you will receive a credit in your account for the value you paid. There will be no cash refunds for Tubing unless Rabbit Hill closes the Tube Park due to weather or unsafe lane conditions.
Embrace Cards, Flexi Passes and Gift Cards
Embrace Cards, Flexi Passes and Gift Cards are non-refundable.
Rabbit Hill Snow Resort has always taken the issue of safe guarding the personal information you provide purchasing Rabbit Hill products very seriously.
Rabbit Hill Snow Resort Staff & Management
What type of information do we collect?
When you or your family members purchase products from Rabbit Hill we require some non-public personal information. The non-public information we retain may include your name, address, phone number, e-mail address, age, weight, shoe size, as well as your skiing or snowboarding ability level. If renting equipment for the day we may require a drivers license number for security purposes.
Why do we collect such information?
We collect this non-public information in order to process payment transactions, properly register you in lesson programs and to have accurate contact information in the case of an emergency. We also utilize the information to mail renewal opportunities and to inform our customers of any new products or promotions. In respect to renting equipment for the day, we collect personal information to ensure the return of the equipment and to assure us of the identity of the individual renting the equipment.
What about Credit Card or Debit Card information?
We do not store or retain any banking information. At the time of purchase you may provide us with a credit card number for payment, this can be done in person, online or over the phone. We do not store or record this information in our database. Any forms that are manually processed containing such information are shredded after the transaction has been completed.
Why do I need to provide information for Promotions and Contests?
We require your information (Name, Phone Number, Email) when entering a promotion or contest so that we can contact you in the event that you are a winner.
How can I unsubscribe from communications?
If you have subscribed to our e-newsletter or receive other forms of communication from us, and no longer wish to be on our contacted, please email [email protected] with your name and email address to have your name removed from our system.
Confidentiality & Security
Our employees are required to follow all procedures with respect to maintaining the confidentiality of our customers’ non-public information. In addition we maintain electronic and physical safeguards to ensure the integrity of your information. At no time do we provide your personal information to any marketing or third party business.
Terms & Conditions
Posted August 2010
This Policy applies to our retail store, our web site and any other channels in which Rabbit Hill collects and uses your personal information.
Personal information is information that can identify an individual or information about an identifiable individual. We may request personal information such as:
- Your contact information such as your name, postal address, telephone number, and email address.
- Your transaction information such products purchased, method of payment, amount paid, and credit card number.
Certain pages of our Web Site facilitate interactive discussions between users and Rabbit Hill staff (or agents acting on our behalf) regarding products and services available for purchase through the Web Site. These public forums and reviews are accessible to all Web Site visitors so please use discretion when posting information to them and do not post personal information.
Sign-Up for Newsletters or Updates
Rabbit Hill offers a monthly/bi-monthly newsletter and occasional promotional communications. Should you choose to enroll we will collect your contact information, such as name and email address. This information will only be used to send you the newsletter and promotional announcements that you have requested. You may “unsubscribe” at any time by using the unsubscribe link included in the footer of the newsletter or by using the unsubscribe link included below under the heading “Unsubscribe”. Our subscriber list is never sold or rented to other parties. We support Canadian Federal Privacy Legislation. We never exchange, sell, lend or rent your contact information.
Links to Other Web Sites
Participate in a Contest or Promotion
Rabbit Hill accepts phone calls and emails to address your questions, concerns, or complaints. When you contact us, we may ask for personal information to help us respond to your inquiry or to verify your identity. For example if you have a question about the status of a recent online order, we will ask for personal information to verify that you are the account holder.
The security of your personal information is a high priority for Rabbit Hill. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords; and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.
Our Web Site uses encryption technology, such as Secure Sockets Layer (“SSL”), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number.
Important Reminder About Email Communications
Please remember that email sent over the public Internet is not secure. If you send an email directly to us from your own email account the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. Rabbit Hill is not responsible for any transmission by you of any personal information over the public Internet.