- About Us
Posted August 2010
This Policy applies to our retail store, our web site and any other channels in which Rabbit Hill collects and uses your personal information.
Personal information is information that can identify an individual or information about an identifiable individual. We may request personal information such as:
Your contact information such as your name, postal address, telephone number, and email address.
Your transaction information such products purchased, method of payment, amount paid, and credit card number.
Certain pages of our Web Site facilitate interactive discussions between users and Rabbit Hill staff (or agents acting on our behalf) regarding products and services available for purchase through the Web Site. These public forums and reviews are accessible to all Web Site visitors so please use discretion when posting information to them and do not post personal information.
Rabbit Hill offers a monthly/bi-monthly newsletter and occasional promotional communications. Should you choose to enroll we will collect your contact information, such as name and email address. This information will only be used to send you the newsletter and promotional announcements that you have requested. You may “unsubscribe” at any time by using the unsubscribe link included in the footer of the newsletter or by using the unsubscribe link included below under the heading “Unsubscribe”. Our subscriber list is never sold or rented to other parties. We support Canadian Federal Privacy Legislation. We never exchange, sell, lend or rent your contact information.
Rabbit Hill accepts phone calls and emails to address your questions, concerns, or complaints. When you contact our store, we may ask for personal information to help us respond to your inquiry or to verify your identity. For example if you have a question about the status of a recent online order, we will ask for personal information to verify that you are the account holder.
The security of your personal information is a high priority for Rabbit Hill. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords; and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.
Our Web Site uses encryption technology, such as Secure Sockets Layer (“SSL”), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number.
Please remember that email sent over the public Internet is not secure. If you send an email directly to us from your own email account the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. Rabbit Hill is not responsible for any transmission by you of any personal information over the public Internet.