One Day Lessons are refundable subject to the cancellation fee if cancelled 7 days prior to the lesson date. This is required to allow us to resell the spot. There is no fee to reschedule a lesson up to 48 hours in advance.
No refund or credit will be given to participants who elect to miss lessons for any reason. Lessons are held in all weather conditions.
All lessons purchased in a bundle must be used by closing day in the season they were purchased. Bundles are non refundable.
Season Passes are refundable if cancelled before opening day. After opening day refunds or a credit may be requested only for serious injury, major medical condition or relocation and are subject to the cancellation fee.
Refunds for medical reasons must be supported by a doctor’s certificate.
Refunds for relocation must be supported by a letter from an employer outlining transfer and employment location.
Gift Cards, Embrace Cards and Flexi-Passes are non refundable.
Telephone conversations with Rabbit Hill employees do not constitute an official refund request.
All refunds will be considered only after email or in-person notice and all passes are returned to Customer Service.