Refund Policy

  • All refunds are subject to a 5% cancellation
  • One Day Lessons are refundable subject to the cancellation fee if cancelled 7 days prior to the lesson date. This is required to allow us to resell the spot. There is no fee to reschedule a lesson up to 48 hours in advance.
  • No refund or credit will be given to participants who elect to miss lessons for any reason. Lessons are held in all weather conditions.
  • All lessons purchased in a bundle must be used by closing day in the season they were purchased. Bundles are non refundable.
  • Season Passes are refundable if cancelled before opening day. After opening day refunds or a credit may be requested only for serious injury, major medical condition or relocation and are subject to the cancellation fee.
  • Refunds for medical reasons must be supported by a doctor’s certificate.
  • Refunds for relocation must be supported by a letter from an employer outlining transfer and employment location.
  • Gift Cards, Embrace Cards and Flexi-Passes are non refundable.
  • Telephone conversations with Rabbit Hill employees do not constitute an official refund request.
  • All refunds will be considered only after email or in-person notice and all passes are returned to Customer Service.
  • Requests may be emailed to customerservice@rabbithill.com or visiting Customer Service in person at Rabbit Hill Snow Resort.
  • No refunds will be considered after March 1st of the current season.