Frequently Asked Questions

We recommend purchasing online in advance for skiing, snowboarding, lessons, and tubing. Not only will it guarantee you a spot, but you will also save with our online prices.

Ski & Snowboard

• Arrival: When you arrive, you can drop off your skis in the turnaround area near the lodge (be sure to lock them up or leave someone with your equipment), and park in the free parking lot.
• If you purchased online, you can scan your barcode to pick up your RFID Card at one of our ticket pick-up boxes (quickest) or visit Customer Service at the ticket window or inside the main lodge. Alternatively, if you are renting, you can head directly to the Rental Shop (Across the front deck and the next building over from the lodge), and your card can be printed when you check in for your rentals.
• If you are taking a lesson, you can head directly to the lesson desk in the main lodge, just past the customer service desk. Our team will get you checked in for your lesson.
• There are cubbies in the lodge for your belongings as well as lockers. The lockers allow in-and-out access and accept only credit or debit cards. Please leave valuables at home.
• If you are renting equipment, please sign your release agreement in advance. Our rental team will assist you in getting your equipment properly fitted.
• Once you have your ticket and your rentals (if required), you can head directly to the lifts to enjoy your day!
• Don't forget to stop by the cafeteria to fuel up your day!

Tubing

• Arrival: When you drive in the gates, the tube park will be located directly to your right. Park nearest the building with the black roof.
• Check in at the Tube Park ticket window to receive your tubing tickets. If you already have an existing Rabbit Hill RFID Card, you can purchase tubing tickets online and head directly to the tubing lift.
• If you would like to rent a helmet for tubing, they are available at the Tube Park building.
• Our tube park staff will direct you to the tube park lift and give you a briefing on the tube park rules.
• Light snacks and drinks are available in the tube park building. If you are looking for warm food or a bigger meal, please visit the main lodge for our full Cafeteria menu.

We strongly recommend buying lift tickets online in advance, you'll save money on every purchase and skip the ticket line. Once you buy online, simply pick up your RFID card at the self-serve Pick Up Boxes outside the Lodge's West Entrance.

If you prefer to buy in person on the day, that's fine too, just visit Customer Service or the ticket windows. Keep in mind that popular days (especially weekends and holidays) can be busy.

Note: Lift tickets bought online must be used within the same season. They cannot be transferred to the following season.

Our season typically runs from mid-November or early December through late March or early April, depending on weather and snow conditions. Visit our Hours of Operation page for the most up to date information.

Note: Rabbit Hill cannot guarantee a specific number of operating days per season. No refunds or credits are issued for closures due to weather or mechanical factors beyond our control.

Yes, parking is available on-site. Please leave plenty of extra time during busy periods (weekends, holidays) as it can take a while to park and walk to the lodge.

Note: Do not leave valuables in your vehicle. Rabbit Hill is not responsible for lost or stolen items.

We offer several ticket types to suit different needs:

• Full Day Lift Ticket: Access to all lifts and runs for the day.
• Beginner Area Ticket: Access to the 2 rope tow lifts and 2 conveyor (carpet) lifts at the base. Perfect for first-timers! Must be purchased at Customer Service (not available online).
• Walking Ticket ($5): For adults who want to accompany a child in the beginner area without skiing or snowboarding. Only valid in beginner areas; not valid at chairlifts or T-bars.
• Tubing Ticket: For the Tube Park only (separate from ski/snowboard tickets).

A Season Pass gives you unlimited access to the hill for the entire operating season (roughly mid-November to late March/early April). It is valid only for the season it was purchased and is non-transferable.

New passholders who have never received an RFID Card will receive an RFID card in the mail, or you can pick it up at Customer Service. Returning passholders from 2023 onward will have their pass automatically reloaded onto their existing RFID card.

Note: Lost or damaged RFID cards can be replaced at Customer Service for a $5 fee.

Your RFID (radio-frequency) card acts as your lift ticket. It is scanned automatically as you pass through the lift gates; no need to take it out of your pocket. RFID cards can be reloaded online for future visits, so hold onto yours!

To use your card correctly:

• Place the card on the LEFT side of your jacket (left arm, chest, or front pocket).
• The card must be the ONLY item in that pocket. Keep it away from your phone, credit cards, and other electronics.
• Do not bend, punch holes in, or scratch your card.

The Day Lodge is your home base for the day. Inside you'll find:

• Customer Service Desk: tickets, passes, and general help
• Snow School Desk: sign up for ski/snowboard lessons here
• Cafeteria: warm food, cold drinks, and snacks for all appetites
• Indoor and outdoor seating (including a deck)
• Water bottle refill station
• A few microwaves available for guest use
• Cubbies and Paid Lockers (debit/credit only, no cash or personal locks)

Note: The cafeteria menu is subject to change. Some cross-contamination of allergens may occur. For allergen concerns, speak to staff or email our Food & Beverage Team at [email protected].

Dressing properly will make your day so much more enjoyable! Here are our top tips:

• Dress in layers: the weather can change quickly outdoors in winter.
• Wear waterproof or water-resistant outerwear (jacket and snow pants). Getting wet makes you cold fast.
• Waterproof gloves or mittens are essential. Mittens tend to be warmer for beginners.
• Wear a ski or snowboard-specific helmet - not only will it keep you warm, they will also protect your head!
• On very cold or windy days, protect your face with a neck gaiter, balaclava, or high collar. Avoid scarves as they are a safety hazard.
• For tubing, wear proper winter boots. Ski boots are NOT permitted in the Tube Park.

Helmets are mandatory in our Terrain Park. We strongly recommend helmets for all activities. Rental helmets are available. If you would like one for tubing, arrive at least 60 minutes before your time slot.

Tubing tickets can be purchased online or at the Tube Park ticket window on the day. We highly recommend booking online in advance. The Tube Park sells out quickly, especially on weekends and holidays.

Arrive at least 30 minutes before your start time (60 minutes during holidays) to allow time for parking and picking up your tickets.

Note: Ski/snowboard season passes include 20% off tubing tickets, but tubing is not included with ski/snowboard passes. Tubing discount vouchers must be redeemed at Customer Service.

For beginners, we will conduct their lesson as soon as they arrive on the snow with their equipment.

For all other skiers and snowboarders, we organize them into groups based on their chosen skill level. Lesson times for more experienced participants may vary during your visit, but they will have the opportunity to enjoy the hill until it's time for their scheduled lesson.

The Terrain Park is a designated area with man-made jumps, bumps, and obstacles designed for experienced skiers and snowboarders only. For school groups, the Terrain Park is off-limits unless the head group supervisor approves access.

Rabbit Hill staff can assess students' skill levels if needed. Assessments are run every hour on the hour starting at 11 AM. Helmets are mandatory in the Terrain Park at all times.