What To Expect This Season

We are very excited to start welcoming back all of our guests for the upcoming season. The need to get outside and be active with friends and family is more important than ever and there’s no better way to do that than skiing and snowboarding in the winter. All of our guests can expect the same great service you’ve come to know at Rabbit Hill. However, this season your visit will look a little different to ensure the health and safety of both our guests and our staff is maintained. We have been working with our industry partners and Alberta Health Services to provide everyone with a safe environment while still ensuring a great skiing and snowboarding experience.

Below are some of the policies and procedures we have implemented in order to comply with local and provincial health and safety regulations. Please be aware that at any time these policies and procedures can change as government requirements change. Always check this page for the latest information before visiting. If you have questions or concerns please do not hesitate to reach out to us at customerservice@rabbithill.com 

BE THE REASON WE HAVE A SEASON!

A mask or face covering will be required inside our day lodge and rental shop as per the City of Edmonton bylaw. Masks or face coverings will also be required outside where physical distancing may not be possible, such as in lift lines, on lifts and in lessons.

Hours of Operation

If you’ve ever been down to the hill on a weekday then you have encountered the hundreds of school kids that we host on a daily basis. From what we know right now, there will be no field trips for the coming school year. In order to reduce our operating expenses to account for this loss of revenue, we have adjusted our weekday hoursOur weekend hours will not change and will continue to be 9am to 5pm

Opening Day to Dec 18, 2020

Monday to Friday - 5pm to 9pm
Saturday & Sunday - 9am to 5pm

Jan 4, 2021 to Closing Day

Monday & Tuesday - 5pm to 9pm
Wednesday - Friday - 1pm to 9pm
Saturday & Sunday - 9am to 5pm

Christmas Holidays - Dec 19 - Jan 3, 2021

Our hours of operation over the Christmas holidays will be Mon - Sun 9am to 5pm**.

**For Tuesday, Dec 22 and 29, we will be open 9am to 9pm.

For school PD days and Teacher’s Convention days, we will strive to be open 9:00am to 9pm. However, this will be completely dependant on our ability to staff these extended hour days. Please check our Hours of Operation page for the most up to date information.

If the decision to allow for school field trips is made, we will revert back to our normal weekday operating hours of 9:30am to 9pm Monday to Friday. 

A mask or face covering will be required inside our day lodge and rental shop as per the City of Edmonton bylaw. Masks or face coverings will also be required outside where physical distancing may not be possible, such as in lift lines, on lifts and in lessons.

Planning Your Visit

In order to adhere to physical distancing and other health guidelines we will be limiting the number of people that can visit Rabbit Hill on a daily basis. Anyone that wishes to visit us this season will be required to book their visit online in advance. This will include all lift tickets, rentals, lessons, Flexi Passes, Embrace Cards, voucher holders and club members. There will be no option to show up to the resort and purchase a lift ticket, rentals or lessons in person for riding that day. If there is still capacity remaining you will be able to purchase online for the same day.

At this time season pass holders will not be required to book ahead. However, if you have purchased season rentals, you MUST book your visit in advance. This will allow us to pre-set your equipment and have it waiting for you when you arrive at the hill. There will be a central season pass holder checkpoint where all pass holders must scan in before they go riding. This will allow us to track pass holder visits and provide contact tracing for Alberta Health Services should the need arise.

We know that booking online ahead of time is a big change for most of our guests. This is being done to ensure that we can provide a safe environment for both you and our staff. We very much appreciate your understanding and patience as we navigate operating in this new age of COVID.

A mask or face covering will be required inside our day lodge and rental shop as per the City of Edmonton bylaw. Masks or face coverings will also be required outside where physical distancing may not be possible, such as in lift lines, on lifts and in lessons.

Lift Tickets

All lift tickets must be purchased online 24-48 hours in advance. Lift tickets will not be able available for purchase more than 48 hours in advance of the day you want. We will be selling lift tickets in blocked time periods and your ticket will only be valid for the time block you choose.

Time Blocks

Weekdays

5pm to 9pm
Last 2 hours (7pm to 9pm).

Weekends

Full Day (9am to 5pm)
9am to 12:30pm
1pm to 5pm
Last 2 hours (3pm to 5pm).

The 30 minutes between the morning and afternoon time blocks is there to allow time for the returning and sanitizing of rental equipment and for the day lodge to be made available for afternoon guests.

Lift Ticket Pickup

When you purchase your lift ticket online, you will be emailed a barcoded receipt. You must present this receipt at one of our outside ticket windows in order to receive your lift ticket. All online lift ticket purchases MUST be redeemed at our outside ticket windows before you are able to proceed to the lifts. We will have ticket checkers at our lifts scanning for valid tickets and passes.

Any guest that has purchased both lift tickets and rentals does not need to stop at the ticket windows and can proceed directly to the Rental Shop. The staff in the Rental Shop will be able to print the lift ticket as well.

The inside Customer Service counter will only be available for season pass, Embrace card and Flexi pass pickup, lesson check-in and Gift Card pickups. 

A mask or face covering will be required inside our day lodge and rental shop as per the City of Edmonton bylaw. Masks or face coverings will also be required outside where physical distancing may not be possible, such as in lift lines, on lifts and in lessons.

Season Passes

At this time season pass holders will not be required to book their visit ahead of time. All pass holders will be required to scan their season pass at a central location before they can begin riding for the day. This will allow us to track pass holder visits and provide contact tracing for Alberta Health Services should the need arise.

All season pass holders must sign their Waiver of Liability online before the pass will be issued. There will be no option to sign a paper waiver at the hill.

Season Rentals

For those season pass holders that have also purchased season rentals, you will be required to pre-book your visit online before you visit Rabbit Hill. Doing so allows us to pre-set your equipment to have it waiting for you before you arrive. This also allows us to limit the amount of renters going through our Rental Shop to maintain proper physical distancing.

All season renters must sign their Waiver of Liability online before being able to use the rental equipment. There will be no option to sign a paper waiver at the hill.

A mask or face covering will be required inside our day lodge and rental shop as per the City of Edmonton bylaw. Masks or face coverings will also be required outside where physical distancing may not be possible, such as in lift lines, on lifts and in lessons.

Ski & Snowboard Rentals

All rental equipment must be booked online in advance. Online bookings can be made 24-48 hours in advance and are offered for the same time blocks as our Lift Tickets.

Weekdays
5pm to 9pm
Last 2 Hours (7pm to 9pm)

Weekends
9am to 12:30pm
1pm to 5pm
Last 2 Hours (3pm to 5pm)

Everyone renting equipment must fill out our Rental Waiver online before they arrive to the hill. We will not have paper copies of our rental forms available to fill out. 

When you arrive at Rabbit Hill you can proceed directly to the Rental Shop. You do not have to stop at the outside ticket windows first as the Rental Shop will be able to print your lift tickets.

A mask or face covering will be required inside our day lodge and rental shop as per the City of Edmonton bylaw. Masks or face coverings will also be required outside where physical distancing may not be possible, such as in lift lines, on lifts and in lessons.

Indoor Spaces

A mask or face covering will be required inside our day lodge and rental shop as per the City of Edmonton bylaw. Masks or face coverings will also be required outside where physical distancing may not be possible, such as in lift lines, on lifts and in lessons.

We will be limiting the amount of people that can come inside our day lodge and rental shop to ensure we can maintain proper physical distancing. We highly recommend all guests come dressed to be outside for the majority of your visit to Rabbit Hill. 

Our cafeteria will be open but our menu will be limited. We will have plenty of grab and go items so you can maximize your time out on the slopes.

Those guests that are not skiing or snowboarding will be encouraged to watch from our outdoor patio area. This will allow us to accommodate as many guests as possible that wish to grab a bite to eat inside and use our washroom facilities. Please come dressed to be outside for the majority of your stay.

With space being so limited inside our day lodge, we highly recommend guests come to the hill ready to ride and leave any bags or other items in your vehicle or at home.

Lift Loading Capacities

All guests must wear a mask or face covering at all times in all lift lines and on all lifts.

Triple Chair Lift

This season we only be allowing 3 guests per chair if they are in the same family or cohort. Otherwise, singles or doubles sitting on opposite sides of the chair will be allowed. We will allow singles to ride the chair lift at anytime.

T-Bars

The maximum number of guests allowed per T-bar will be 1, unless riding with a household family member. All guests riding the T-bar must be wearing a face covering.

Carpet Lifts and Rope Tows

Each guest riding the carpet lifts and rope tows will be spaced out a minimum of 2 meters apart. All guests riding the carpet lifts or rope tows must be wearing a face covering.

A mask or face covering will be required inside our day lodge and rental shop as per the City of Edmonton bylaw. Masks or face coverings will also be required outside where physical distancing may not be possible, such as in lift lines, on lifts and in lessons.

COVID Related FAQ’s

Will there be a limit on how many people can visit per day?

Yes we will have a set capacity for each time block we offer. This is why anyone wishing to come ride must book their visit online 24-48 hours in advance. 

Space in our public buildings will be even more limited and there may be times you’ll have to line up to get inside the day lodge or rental shop. Please come prepared to be outside for the majority of your visit.

Will the Weekend/Holiday buses be running this season?

No. Unfortunately, due to the severe capacity restrictions on buses, we will not be able to offer our weekend/holiday bus service this season. 

Will the Cafeteria be open?

Yes. Our Cafeteria will be open for the season but we will be offering a limited menu. Our main focus will be on grab and go type food items that you can take on the slopes with you to maximize your time at the hill. 

Will you be accepting cash this season?

No we will not be accepting any cash payments. We accept Visa and Master Card payments for online purchases and Debit, Visa and Master Card tap at the hill. You can also load a Rabbit Hill Gift Card with any amount to use at the hill. Please note that Gift Cards cannot be used to purchase online through our website.

Will you have a Terrain Park?

We will be offering our early season temp park and then our Route 27 Park once we have finished with snow making. We will not have our Championship Park this season.

Can I purchase a lift ticket or rental the same day I want to ride?

Anyone who wishes to come riding at Rabbit Hill this season must purchase their lift ticket and rental online in advance. If we are not at capacity you may be able to purchase online for the same day but there will be no option to purchase lift tickets at the ticket window or at Customer Service. 

Will you have lessons this season?

We will be offering our group and private lessons but they will be a little different. We will have smaller group sizes so we can maintain physical distancing. Face coverings will also be required for anyone taking a group or private lesson.

I have a Gift Card, can I use it to purchase online?

At this time, Gift Cards can only be used for purchases at Rabbit Hill and not online. Gift Cards can be used in the Cafeteria as well as our Retail Shop. 

I would like to sit in the lodge and watch my kids ride, can I do that this season?

If you don’t ski or snowboard but would still like to come down and watch your kids ride, you can definitely do that from our outside deck. Seating inside the lodge will be reserved for those that wish to stop and have bite to eat and there will be a 20 minute time limit.