Terms and Conditions


Posted August 2010

At Rabbit Hill we know how important it is to protect your personal information. Whether you are shopping with us online or in person we want to make all our guests as safe and secure as possible. In keeping with that goal, we have developed this Privacy Policy to explain our practices for the collection, use, and disclosure of your personal information.

This Policy applies to our retail store, our web site and any other channels in which Rabbit Hill collects and uses your personal information.

Personal information

Personal information is information that can identify an individual or information about an identifiable individual. We may request personal information such as:
Your contact information such as your name, postal address, telephone number, and email address.
Your transaction information such products purchased, method of payment, amount paid, and credit card number.
Rabbit Hill will gather, use, or disclose your personal information only with your knowledge and consent. When you choose to provide us with your personal information you consent to the use of your personal information as identified in this Privacy Policy and as may be further identified at the time of collection.

Online Forums

Certain pages of our Web Site facilitate interactive discussions between users and Rabbit Hill staff (or agents acting on our behalf) regarding products and services available for purchase through the Web Site. These public forums and reviews are accessible to all Web Site visitors so please use discretion when posting information to them and do not post personal information.

Sign-Up for Newsletters or Updates

Rabbit Hill offers a monthly/bi-monthly newsletter and occasional promotional communications. Should you choose to enroll we will collect your contact information, such as name and email address. This information will only be used to send you the newsletter and promotional announcements that you have requested. You may “unsubscribe” at any time by using the unsubscribe link included in the footer of the newsletter or by using the unsubscribe link included below under the heading “Unsubscribe”. Our subscriber list is never sold or rented to other parties. We support Canadian Federal Privacy Legislation. We never exchange, sell, lend or rent your contact information.

Links to Other Web Sites

Rabbit Hill sometimes provides links to other organizations’ websites. These links to another website does not mean that we are responsible for, or that we endorse the content or policy of that website. When you provide information at one of those sites, you are subject to that site’s privacy policy. We encourage you to read that website’s policy before submitting any information if you have concerns about how information may be collected or used.

Participate in a Contest or Promotion

From time to time, we may run contests or promotions. If you participate, you may be asked for contact information as well as additional optional survey information. Personal information from contest entries will be used only to administer the contest and contact you if you win. All contests and promotions are subject to this Privacy Policy and the rules that will be available with each particular campaign.

Phone Calls/Emails

Rabbit Hill accepts phone calls and emails to address your questions, concerns, or complaints. When you contact our store, we may ask for personal information to help us respond to your inquiry or to verify your identity. For example if you have a question about the status of a recent online order, we will ask for personal information to verify that you are the account holder.

Security Policy

The security of your personal information is a high priority for Rabbit Hill. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords; and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.

SSL Technology

Our Web Site uses encryption technology, such as Secure Sockets Layer (“SSL”), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number.

Important Reminder About Email Communications

Please remember that email sent over the public Internet is not secure. If you send an email directly to us from your own email account the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. Rabbit Hill is not responsible for any transmission by you of any personal information over the public Internet.

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INFORMATION

Tel: 780.955.2440
Fax: 780.955.3512

info@rabbithill.com

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